iLok online services are experiencing connectivity issues. Our team is investigating the situation. For complete details on current online service conditions, please visit our status page at status.ilok.com.

IMPORTANT HOLIDAY INFORMATION: PACE Anti-Piracy and iLok.com support will be closed for the Thanksgiving holiday from 5:00pm PST on November 27, 2024 and reopening at 9:00am PST on December 2, 2024. During this holiday period, support email will be read and the most urgent issues addressed when possible.

IMPORTANT HOLIDAY INFORMATION: PACE Anti-Piracy and iLok.com support will be closed for the Christmas and New Year holiday from 5:00pm PST on December 23, 2024 and reopening at 9:00am PST on January 2, 2025. During this holiday period, support email will be read and the most urgent issues addressed when possible.

IMPORTANT HOLIDAY INFORMATION: PACE Anti-Piracy and iLok.com support will be closed for the Martin Luther King Jr Day holiday from 5:00 pm PST on January 17, 2025 and reopening at 9:00 am PST on January 21, 2025. During this holiday period, support email will be read and the most urgent issues addressed when possible.

IMPORTANT HOLIDAY INFORMATION: PACE Anti-Piracy and iLok.com support will be closed for Presidents' Day from 5:00pm PST on February 16, 2024 and reopening at 9:00am PST on February 20, 2024. During this holiday period, support email will be read and the most urgent issues addressed when possible.

IMPORTANT HOLIDAY INFORMATION: PACE Anti-Piracy and iLok.com support will be closed for Memorial Day from 5:00pm PST on May 24, 2024 and reopening at 9:00am PST on May 28, 2024. During this holiday period, support email will be read and the most urgent issues addressed when possible.

IMPORTANT HOLIDAY INFORMATION: PACE Anti-Piracy and iLok.com support will be closed for Independence Day from 5:00pm PST on July 3, 2024 and reopening at 9:00am PST on July 5, 2024. During this holiday period, support email will be read and the most urgent issues addressed when possible.

IMPORTANT HOLIDAY INFORMATION: PACE Anti-Piracy and iLok.com support will be closed for Labor Day from 5:00pm PST on August 30, 2024 and reopening at 9:00am PST on September 3, 2024. During this holiday period, support email will be read and the most urgent issues addressed when possible.

IMPORTANT HOLIDAY INFORMATION: PACE Anti-Piracy and iLok.com support will be closed for Labor Day from 5:00pm PST on September 1, 2023 and reopening at 9:00am PST on September 5, 2023. During this holiday period, support email will be read and the most urgent issues addressed when possible.

iLok Help

E-mail Support Hours: 9am to 5pm Pacific, M - F

Welcome to iLok Help!🔗

Latest License Support Installers

macOS 10.12 or above

64-bit Windows 7+

Please try the Site Search (1) or browse the FAQ categories.

You can also type F on any Help page to open the Site Search. Try it out!

You can also read the iLok License Manager User Manual, or check out our Support Videos.

My iLok USB was destroyed by the LA County wildfires. What do I do now?

Please submit a Lost iLok USB RMA. To begin the RMA process, click Submit an RMA, sign in, and follow the provided instructions.

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