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Welcome to iLok Help!🔗

Please try the Site Search (1) or browse the FAQ categories.

  1. You can also type F on any Help page to open the Site Search. Try it out!

You can also read the iLok License Manager User Manual, or check out our Support Videos.

I have an AMD Zen5 CPU (Ryzen 9000, Ryzen AI 9, Ryzen AI 300, etc.), and my iLok-enabled software isn’t working. What’s going on?

We have identified an issue with the AMD Zen5 CPU microarchitecture that affects iLok-enabled software. This issue prevents the software from running correctly on Windows systems with these CPUs.

Please see our FAQ entry for more detail and AMD’s response.

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