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FAQ - iLok Operation🔗

Learn About the iLok
What is an iLok USB?

Three Generations of iLok

What is an iLok USB?🔗

The iLok USB is a key device that holds licenses for participating software products. A single iLok USB can store up to 1500 separate licenses (3rd generation), 500 separate licenses (2nd generation), or 118 separate licenses (1st generation).

You can have licenses from multiple software publishers on the same iLok USB, and multiple iLok USBs can be connected to a computer to authorize software products.

The iLok USB is portable, convenient, and hassle free.

Do I need to buy an iLok USB?

Do I need to buy an iLok USB?🔗

Software publishers can offer licenses that can be activated to your host computer, the iLok USB, or the iLok Cloud. Some publishers may require an iLok USB for their products. Please contact the software publisher directly if you have questions about the requirements of a particular piece of software.

  • iLok USB- 1st, 2nd, or 3rd Generations iLok USB- 1st, 2nd, or 3rd Generations
    iLok USB - 1st, 2nd, or 3rd Generations

  • iLok USB- 2nd or 3rd Generations iLok USB- 2nd or 3rd Generations
    iLok USB - 2nd or 3rd Generations

  • iLok USB (1,2,3), or Host Computer iLok USB (1,2,3), or Host Computer
    iLok USB (1,2,3), or Host Computer

  • iLok USB (2,3), or Host Computer iLok USB (2,3), or Host Computer
    iLok USB (2,3), or Host Computer

  • iLok USB (2,3), or iLok Cloud iLok USB (2,3), or iLok Cloud
    iLok USB (2,3), or iLok Cloud

  • iLok USB (2,3), or Host Computer, or iLok Cloud iLok USB (2,3), or Host Computer, or iLok Cloud
    iLok USB (2,3), or Host Computer, or iLok Cloud

Where can I buy an iLok USB?

Where can I buy an iLok USB?🔗

To purchase a new iLok USB online, click on Buy at the top of this page to proceed to the iLok.com web store. Pricing and availability are subject to change without notice.

In addition to being available at iLok.com, the iLok USB is sold at many other pro-audio dealers and are generally found anywhere Avid products are sold. In Europe, the iLok USB is distributed by Sonic8 Limited and Sonic8 EU at lower shipping rates than from the US.

Please note that we always recommend buying your iLok USB new and not used; this is because there is no secure way for you to verify the status of licenses on a used iLok or to determine whether or not a used iLok USB is currently registered to another account.

Do I have to do anything before unplugging my iLok?

Do I have to do anything before unplugging my iLok?🔗

Tip

We recommend using a USB extension cable like the Dongle Buddy™ to protect your iLok. You can buy Dongle Buddies™ from the iLok.com online store.

As long as your iLok is not currently involved in an operation on iLok License Manager, the iLok can be unplugged while your computer is on without doing anything special. Many users choose to leave their iLoks plugged in at all times.

What do I need to install to use my iLok?

What do I need to install to use my iLok?🔗

The iLok License Manager application is used to manage your iLok-enabled software licenses and your activation locations (iLoks and computers). See iLok License Manager Overview to learn more and download the software.

Where do I get an activation code or a license for my software?

Where do I get an activation code or a license for my software?🔗

We do not provide or distribute license activation codes; those come from the software publisher. Please contact the publisher of the software you’re trying to use to get your code or have a license deposited to your account. Please click here for a current list of publishers who support iLok.

Which software publishers currently provide iLok-enabled products?

Which software publishers currently provide iLok-enabled products?🔗

Please click here for a current list of publishers who support iLok.

Where can I find my iLok USB warranty information?

Where can I find my iLok USB warranty information?🔗

The iLok USB 1st generation comes with a one-year warranty. The iLok USB second and third generations come with a two-year warranty.

Click here for more iLok USB warranty information.

How can I protect my iLok from damage or loss/theft?

How can I protect my iLok from damage or loss/theft?🔗

Because your iLok plugs into a USB port or hub, it is susceptible to damage if it is bumped or bent. We recommend using a USB extension cable like the Dongle Buddy™ to help protect your iLok from accidental damage (buy them here). If you use a USB hub, we recommend a powered hub. Always be sure you’re using the proper power supply for your hub to avoid too much power damaging your iLok.

The loop on the iLok can be used with a cable to secure your iLok. Another common method for securing an iLok against theft in a public environment (studios, universities, etc.) is to use an internal USB connection and lock the iLok inside the computer.

The best option for protecting your software licenses is Zero Downtime™ protection. Zero Downtime™ protection can be used to immediately get temporary licenses if you lose or break your iLok.

Problems with the iLok

The first troubleshooting step with any iLok USB issue is to run a synchronize operation on the device. Often, the iLok USB is able to repair itself.

  1. Sign in to iLok License Manager with the account that the iLok USB is registered to.
  2. Right-click on the iLok USB.
  3. Select “Synchronize”.
Is my iLok broken?
My iLok is not recognized by the system or software.

Is my iLok broken?🔗
My iLok is not recognized by the system or software.🔗

If your iLok is not being recognized, the problem could be with the iLok, the iLok software, or the protected software.

  1. Tip

    If you use a USB hub, make sure you are using the correct power adapter for the hub.

    Rule out hardware:

    Plug the iLok directly into a known working USB port on your computer. If you have to use an adapter (such as when using an iLok USB-A with a latop that only has USB-C ports), make sure the adapter also works correctly with another USB device.

    • Does the iLok light up when plugged in?
    • (iLok 3 only) Does the iLok blink rapidly when plugged in? This means the iLok is receiving power but not processing data. Sometimes this just means the iLok is only partially inserted into the USB port.

      • Disconnect the iLok and try plugging it in again securely to the same or different available USB port. Does the iLok light up now?
      • Is there any object lodged in the USB port or the USB head of the iLok?

    If the answer to all of the above questions is NO, or if the iLok is physically damaged, then the iLok is broken. See Broken, Lost, or Stolen iLok to learn more.

  2. Rule out iLok Software:

    Important

    Be sure to uninstall prior to doing a clean install.

    • Does the iLok light up, but not appear as connected in the iLok License Manager application?
    • (Windows only) Does the iLok light up, but go out again after about 30 seconds?

    If the answer to either of the above questions is YES, download and install the latest version of the iLok License Manager.

    If your iLok appears as connected in iLok License Manager’s list of locations, it should now work to authorize iLok-protected software. If it does not, sign into your iLok account, open the iLok’s details (Show Details button) and select ‘Synchronize’. Often, the iLok is able to repair itself with a successful synchronize.

  3. Rule out network/internet connection:

    If the steps above do not resolve this issue, please try your iLok on a different computer on a different internet connection.

I keep receiving an “Authorization Wire Exception - iLok2 result frame is an invalid size” message when trying to use my iLok. Why?

I keep receiving an “Authorization Wire Exception - iLok2 result frame is an invalid size” message when trying to use my iLok. Why?🔗

If a synchronize does not help, verify whether you have an application called “Duet” or “Duet Display” installed. This specific software is known to interfere with an iLok’s operation. If “Duet” or “Duet Display” is installed, please uninstall that software and try using the iLok again.

I keep receiving an “IlokFirmwareException” and/or “WrongMachineBindingsErr1022” message when trying to use my iLok. Why?

I keep receiving an “IlokFirmwareException” and/or “WrongMachineBindingsErr1022” message when trying to use my iLok. Why?🔗

This error is typically known to occur whenever Positive Grid’s BIAS product is also installed on the same system. To resolve the matter either fully uninstall BIAS or contact Positive Grid to obtain their latest version.