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FAQ - iLok License Manager🔗

Learn about iLok License Manager
What are the system requirements for iLok License Manager?

What are the system requirements for iLok License Manager?🔗

The iLok License Manager requires one of the following operating systems:

  • For Mac: Mac OS X 10.12 (Sierra) or above
    • The iLok License Manager supports Apple Silicon natively and is compatible with macOS Monterey
  • For Windows 64-bit: Windows 7 or above with Intel and AMD based processors
    • Windows on ARM is not currently supported

You will need to configure your firewalls and networks to allow connections to these domains/IPs/ports:

  • Domain: activation.paceap.com / We use Cloudflare in this case, so no specific IP address
  • Domain: activation.ilokcloud.com / IP: 35.190.50.132
  • Port: 443

If you are using proxy servers, they will also need to be configured.

If your software requires you to use an older operating system (including Windows 32-bit), select older versions of License Support are available here.

Newer software products may not work with an older version of License Support. If you are unable to run your protected software due to version incompatibility, please contact the software publisher for assistance.

What do the icons in the location list mean?

What do the icons in the location list mean?🔗

Software publishers can offer licenses that can be activated to your host computer, the iLok USB, or the iLok Cloud. Some publisher’s may require an iLok USB for their products. Please contact the software publisher directly if you have questions about the requirements of a particular piece of software.

Icon Meaning
iLok USB Smart Key 3rd Generation
Connected / Registered to currently signed in account
Offline / Registered to currently signed in account
Connected / Certified for Digital Signing (Publishers Only)
Connected / Registered to a different account
Connected iLok USB (Third Generation) is not registered
Connected iLok USB (Third Generation) is disabled - see iLok Details
Connected / Zero Downtime Coverage
Connected / Zero Downtime with Theft & Loss Coverage enabled
Theft & Loss Coverage expiration warning - see iLok USB Details
Theft & Loss Coverage critical warning and/or expired - see iLok USB Details
iLok Cloud
iLok Cloud Session Open (versions 5.0.3 or lower)
iLok Cloud Session Open / Automatic Mode
iLok Cloud Session Open / Managed Mode
iLok Cloud Session Closed / Managed Mode
Guest iLok Cloud open on this computer, owner is not the signed in account
Host Computer
Your host computer
A computer has activations that belong to you, but is not connected
Icon Meaning
iLok USB Smart Key 1st Generation
Connected / Registered to currently signed in account
Offline / Registered to currently signed in account
Connected / Registered to a different account
Connected / Not registered
Connected / Disabled - see iLok Details
Connected / Zero Downtime Coverage
iLok USB Smart Key 2nd Generation
Connected / Registered to currently signed in account
Offline / Registered to currently signed in account
Connected / Certified for Digital Signing (Publishers Only)
Connected / Registered to a different account
Connected / Not registered
Connected / Disabled - see iLok Details
Connected / Zero Downtime Coverage
Connected / Zero Downtime with Theft & Loss Coverage enabled
Theft & Loss Coverage expiration warning - see iLok USB Details
Theft & Loss Coverage critical warning and/or expired - see iLok USB Details
Can an iLok Server be set up to run from a virtual server?

Can an iLok Server be set up to run from a virtual server?🔗

An iLok Server can be setup to run on a virtual server as long as both the VM software and hardware being used offer full support of physical iLoks. Please contact the VM software developer and hardware vendors to be used for further details on their support of physical iLoks.

Problems with iLok License Manager
macOS
I’m getting a USB error with my iLok (Mac)

I’m getting a USB error with my iLok (Mac)🔗

If you are on a Mac with USB3 ports, you may need to plug your iLok into a powered USB2 hub in order to use the iLok.

Apple’s USB3 ports sometimes have issues with USB2 devices. They are addressing this through firmware updates. Make sure you don’t have any outstanding firmware updates (click the Apple in the upper left corner and select “Software Update”). If you have no outstanding firmware updates, try plugging a powered USB2 hub into your USB3 port.

The second-generation iLok is Certified as USB2 compliant. As such, it absolutely should work with all USB3 devices and ports, provided they have the proper level of support for USB2. The problem is, there are different layers of USB2 support in the various USB3 device drivers, and the newer drivers for a particular piece of hardware are more likely to support the proper calls than the older drivers are. We do try to work with hardware manufacturers to assure that they support the certified and standard USB calls that iLok makes. However, this is dependent on knowing the devices that are consistently showing a problem, and of course on the manufacturer’s willingness to update the drivers.

In macOS Ventura, iLok License Manager has an error that says “Software Component Unavailable”.

In macOS Ventura, iLok License Manager has an error that says “Software Component Unavailable”.🔗
Explanation

Currently, we think that something is wrong in a database on Apple’s side that is incorrectly identifying iLok License Manager as Avid Pro Tools. If your installation of Ventura has this issue, and you have previously disabled Avid Pro Tools from your login items for some reason, that can prevent your computer from loading iLok License Manager.

This is now a known issue with macOS Ventura. Apple is working with us on the solution. Until then, before using iLok License Manager or any software that may use our technology, please try these steps in order (the easiest solution is listed first).

  1. Go to System Preferences > General > Login Items, and check whether you have disabled ‘Avid Pro Tools’ in the background. If you have, re-enable it.
  2. If re-enabling Avid Pro Tools in your Login Items does not solve the problem, reinstall iLok License Manager.
  3. If reinstalling iLok License Manager does not solve the problem, download and run this script to launch our required LicenseD component:

    https://www.dropbox.com/s/2r3c6rbunbmlbqf/cleanup.command.zip?dl=0

On macOS, I get an “Online Access Unavailable” message after installing the latest version of License Support.

On macOS, I get an “Online Access Unavailable” message after installing the latest version of License Support.🔗

Explanation

An attempt to reach our servers is being blocked somehow. It is possible that a local database we use is providing the wrong information needed to access our servers. If this is the problem, rebuilding the database with the correct server information should help restore access to our servers.

To reset the server access:

  1. Launch iLok License Manager.
  2. Make sure no other software is running.
  3. Download the following file from us:

    https://www.dropbox.com/s/2r3c6rbunbmlbqf/cleanup.command.zip?dl=0

  4. Unzip and launch the script.

  5. Follow its onscreen instructions. The database we use will be reset after completing this step.

  6. Try signing into your iLok account using iLok License Manager now.

Why is the iLok License Manager installer failing on my Apple Silicon system when running Parallels Desktop?

Why is the iLok License Manager installer failing on my Apple Silicon system when running Parallels Desktop?🔗

Our software components do not currently support Windows on ARM64, which is the CPU architecture that Parallels uses on an Apple Silicon system. We also do not officially support the use of virtual machines.

To resolve this issue, please install our License Support components and iLok License Manager to either:

  • A native Windows x64-based PC
  • A native macOS 10.12 (or greater) Intel or Apple Silicon system
Windows
Installation Issues
I get an error saying “This application failed to start because it could not find or load the Qt platform plugin “windows”…” What do I do?

I get an error saying “This application failed to start because it could not find or load the Qt platform plugin “windows”…” What do I do?🔗

First, try these steps:

  1. Uninstall PACE License Support Win64.
  2. Delete the following folders if they still exist:
    • C:\Program Files (x86)\Common Files\PACE\iLokDriverPackages
    • C:\Program Files (x86)\Common Files\PACE\Proxy
    • C:\Program Files (x86)\iLok License Manager
  3. Restart Windows.
  4. Reinstall License Support Windows 64-bit from iLok.com.

If the error persists after following these steps, please contact Support.

iLok License Manager fails with “interrupted” appearing on the last page of the install wizard.
Install Error: Action is only valid for products that are currently installed.
Install Error: The older version of PACE License Support cannot be removed.

iLok License Manager fails with “interrupted” appearing on the last page of the install wizard.🔗
Install Error: Action is only valid for products that are currently installed.🔗
Install Error: The older version of PACE License Support cannot be removed.🔗

Wizard Interrupted Feature transfer Error. This action is only valid for products that are currently installed. Error window: The older version of License Support cannot be removed.

Symptom: Your install fails with one of the following errors:

  1. “Interrupted” appears on the last page of the install wizard and there have been no other prior error popups.
  2. A popup appears containing “action is only valid for products that are currently installed”
  3. A popup appears containing “The older version of PACE License Support Win## cannot be removed.”

Explanation: If you see one of these errors, Windows thinks License Support is installed but Windows cannot find the files needed to uninstall it. This can occur if there was a crash during an install, or if there is corruption in (or files were deleted from) the places where Windows stores information about installed programs.

Fix: Try each of the following in the order listed - the easier one appears first.

  1. To repair, run Installer Cleanup.exe found in LicenseSupportInstallerWin##.zip’s Troubleshooting folder. This utility will update the Windows registry and erase all License Support installer information. After Installer Cleanup completes, install License Support Win##.exe and use the iLok License Manager.
  2. Try running the installer with Windows in Diagnostic Startup mode.

    msconfig Diagnostic startup Restart Windows

    1. Run the administrative tool named msconfig:
    2. On the General tab, select Diagnostic startup and click OK:
    3. Save and close any applications with work you have in progress, then click the Restart button:
    4. When windows has restarted and is running again, retry the License Support installer.
    5. restore Windows to normal mode by running msconfig, selecting Normal startup, clicking OK and restarting Windows.
My install issues a popup containing the phrase “Unknown Error occurred in .\CopyInf.cpp”.

Your install issues a popup containing the phrase “Unknown Error occurred in .\CopyInf.cpp”.🔗

Restart Windows

If the words “Unknown Error” do not appear, do not use this procedure!”

Explanation: This is a persistent Windows failure when the installer attempts to add the iLok driver to your operating system.

Fix: Try each of the following in the order listed–the easier one appears first:

  1. Install the iLok driver by using the Drivers Only Win##.exe installer found in the LicenseSupportInstallerWin##.zip file. This is a simple installer containing only the drivers. If the install succeeds, restart Windows. After the restart, install the entire iLok License Manager using License Support Win##.exe.

  2. Try the steps in Windows Repair.

“The driver package is not signed. occurred in .\CopyInf.cpp at line number:414 Other Error: -2146762496 Internal Operation :200”

“The driver package is not signed. occurred in .\CopyInf.cpp at line number:414 Other Error: -2146762496 Internal Operation :200”🔗

not_signed_copyinf

See Windows CA List Update.

Towards the end of the install, the installer takes longer than 30 minutes at “Publishing Product Information”.

Towards the end of the install, the installer takes longer than 30 minutes at “Publishing Product Information”.🔗

Explanation: Publishing Product Information is when Windows is updated with all the installer’s changes. On systems with many programs installed and on older or low-powered PCs, this step of the install can take as much as half an hour before successfully completing.

Note

Since you killed the first install, you may have to fix an “interrupted” situation.

Fix: If you have waited as long as you can stand (to be on the side of caution, please wait as long as possible), kill the installer using the Task Manager and reboot your system. Now install only the iLok driver using Drivers Only Win##.exe from LicenseSupportInstallerWin##.zip. This is a simple installer containing only the drivers. If the driver install succeeds, restart Windows. After the restart, install your License Support Win##.exe.

Why am I getting an error message saying that Windows 7 is not up to date?

Why am I getting an error message saying that Windows 7 is not up to date?🔗

Beginning with Version 3.1.3 of License Support, which includes the iLok License Manager application and the drivers and services required to authorize iLok-protected software, Windows 7 must have specific updates already installed prior to running the License Support installer. If the correct update is not installed, the following error message is seen:

Your Windows system needs updates to run this software. Please use Windows Update to install all Important Updates, then run this installer again.

Please use the following steps to check for the specific Windows 7 update that is required:

  1. Click on the Start button and go to Control Panel.
  2. Go to Programs and Features to the Uninstall section (Note: you will not be uninstalling anything).
  3. In the left column, click on the option that says View Installed Updates.
  4. Look through the Microsoft Windows updates for either update KB3125574 or update KB3033929.

If you do not have KB3125574 or KB3033929, you will need to download the KB3125574 update from Microsoft’s website (https://support.microsoft.com/en-us/kb/3125574) and install it.

My installer reports “An error occurred during the installation of assembly component {alphanumeric values with dashes}”.

Symptom: My installer reports “An error occurred during the installation of assembly component {alphanumeric values with dashes}.”🔗

Explanation: This is caused by corruption in Windows .NET and will cause any installer using .NET components to fail (for example, MS-Office). May also produce an error 1935.

Fix: Try each of the following in the order listed–the easier one is listed first:

  1. Please use this article: http://support.microsoft.com/kb/926804. Do not be concerned that they are discussing a Microsoft Office install. Office is the victim of the problem, just like in your case the iLok License Manager is the victim.

  2. Very rarely, the damage to Windows is more severe:

    1. Some posts have reported success with a registry or PC clean-up tool.
    2. You may need to use the steps from Windows Repair.
I get an “ERROR: iLokPnputil.bat requires elevated privileges…” message when trying to uninstall or install PACE License Support Win64.

I get an “ERROR: iLokPnputil.bat requires elevated privileges…” message when trying to uninstall or install PACE License Support Win64.🔗

You may be seeing this error because a Windows service that our installer depends on is not active or currently running.

To resolve the issue:

  1. Open Control Panel:
    1. Previous to Windows 8: Select Control Panel from the Windows Start button.
    2. On Windows 8: Use Search (F3 or hotkey combo Windows key + S) and type “control panel” (without quotes) selecting Control Panel from the list to open it.
    3. On Windows 10 and greater: Right-click the Start button and choose Control Panel from the pop-up menu.
  2. Select System and Security.
  3. Select Administrative Tools.
  4. Select Services.
  5. Look for the service called Server and review its Status.
    1. If it is not running:
      1. Right-click on the Server service and select Properties.
      2. Set the Startup type to Automatic and click OK.
    2. If it still is not running:
      1. With the Server service row selected, click the toolbar’s Start Service button (it looks like a “play” button).
      2. Try uninstalling and installing our latest License Support installer again.
iLok License Manager Errors
When I run the iLok License Manager, it reports “Server Connection Error”.
I can’t launch the iLok License Manager, or the iLok License Manager is crashing.

When I run the iLok License Manager, it reports “Server Connection Error”.
I can’t launch the iLok License Manager, or the iLok License Manager is crashing.🔗

Tip

An unreliable internet connection can also cause this problem. See Diagnose an Unreliable Internet Connection.

Explanation (Windows): BitDefender is incompatible with the PACE software)

Fix (Windows): If you have BitDefender installed, it must be uninstalled and Windows must be restarted.

The iLok License Manager is working, but after a few reboots, the iLok License Manager stops working (Windows)

The iLok License Manager is working, but after a few reboots, the iLok License Manager stops working (Windows)🔗

See Diagnose a PACE License Services Failure on Windows.

I’m getting an error message that says “Server Unavailable”.

I’m getting an error message that says “Server Unavailable” on Windows.🔗

This issue may be caused by one of several things. The following list shows possible causes and their remedies.

When I launch iLok License Manager, it says “Software Component Unavailable.” What do I do?

When I launch iLok License Manager, it says “Software Component Unavailable.” What do I do?🔗
On a Windows machine:

Use the following instructions to check to see if the PACE License Services are running and set to automatically start:

  1. Open your Control Panel
    • Previous to Windows 8: Select Control Panel from the Windows Start button.
    • On Windows 8 and above: Use Search (F3 or hotkey combo Windows key + S) and type “control panel” (without quotes) selecting Control Panel from the list to open it
  2. Select System and Security
  3. Select Administrative Tools
  4. Select Services
  5. Right-click the PACE License Services on the Services list and choose Properties from the pop-up menu
    • Make sure that “Automatic (delayed start)” is selected on the Startup type pull-down menu
    • If the service is not running, click the Start button to start the service
    • Click the OK button to save your changes
    • Close all windows and reboot your system
  6. Restart your computer and wait two minutes before launching iLok License Manager to confirm no error messages are displayed on its launch (this gives the required services time to start)

If no error messages are displayed, the issue should be resolved.

On macOS:

Please use Activity Monitor in the Utilities folder in Applications and verify that License Daemon is running, then contact Support.

PACE License Services Starts Manually but Not Automatically On Windows Startup

PACE License Services Starts Manually but Not Automatically On Windows Startup🔗
  1. Open Control Panel:
    1. Previous to Windows 8: Select Control Panel from the Windows Start button.
    2. On Windows 8: Use Search (F3 or hotkey combo Windows key + S) and type “control panel” (without quotes) selecting Control Panel from the list to open it.
    3. On Windows 10: Right-click the Start button and choose Control Panel from the pop-up menu.
  2. Select System and Security.
  3. Select Administrative Tools.
  4. Select Services.
  5. Look for the service called PACE License Services and review its Status.
  6. Right-click PACE License Services from the Services list and choose Properties from the pop-up menu.
  7. On the General tab, change the Startup type to Automatic (if not already) and restart Windows.
  8. Launch iLok License Manager to confirm no error messages are displayed on its launch.
    1. If no error messages are displayed, the issue is resolved.
    2. If error messages are displayed, proceed with the next step.
  9. Quit iLok License Manager.
  10. Right-click PACE License Services from the Services list and choose Properties from the pop-up menu.
  11. On the General tab, change the Startup type from Automatic to Automatic (delayed start) and restart Windows.
  12. After a five minute wait, launch iLok License Manager to confirm no error messages are displayed on its launch.
    1. If no error messages are displayed, the issue is resolved.
    2. If error messages are displayed, please contact Support and include the exact wording of the error message(s) still displayed by iLok License Manager.
On Windows, I get an “Online Access Unavailable” message after installing the latest version of License Support.

On Windows, I get an “Online Access Unavailable” message after installing the latest version of License Support.🔗

If an uninstall with fresh install of latest License Support does not help, try the following:

  1. Note

    These steps may need to be applied again after an installation of the latest License Support installer if the “Online Access Unavailable” message reoccurs.

    Quit all software that may be using our technology.

    • If you are unsure whether an item may be using us for its protection, just quit it anyways.
  2. Hit the Windows key on your keyboard and type in: Services

  3. Right-click the found “Services” result and select “Run as administrator” from the pop-up menu.
  4. Double-click “PACE License Services” to open up its properties.
  5. Select the “Stop” button to stop the service temporarily.
  6. Choose “Disabled” from the “Startup type” drop-down menu and select the “Apply” button to apply these changes.
  7. Open a File Explorer window and delete the “Eden” folder only found at the following location: C:\ProgramData\PACE
  8. Back in the “PACE License Services” properties window, select the “Log On” tab.
  9. Select the “This account” radio button.
  10. Select the “Browse…” button.
  11. Select the “Advanced…” button in the “Select User” window.
  12. Select the “Find Now” button in the new window.
  13. Choose “NETWORK SERVICE” from the same window’s search results.
  14. Select “OK” to close that windows and “OK” to close the next window.
  15. Delete both the “Password” and “Confirm password” fields of the “PACE License Services” properties window.
  16. Select the “Apply” button.
  17. Select the “General” tab.
  18. Choose “Automatic” from the “Startup type” drop-down menu and then select the “Apply” button to apply these changes.
  19. Select the “Start” button to start the PACE License Services service again.
  20. Select “OK” to close the “PACE License Services” properties window.
  21. Close the “Services” windows.
  22. Try signing into your iLok account using iLok License Manager now.
On Windows, I get an “Internet Connection Unavailable” message after installing the latest version of License Support.

On Windows, I get an “Internet Connection Unavailable” message after installing the latest version of License Support.🔗

Please try this exact sequence:

  1. From Windows’ Add or Remove Programs feature, uninstall the following:

    • Every listing of “License Support” and “Interlok driver setup”.
    • The listings for “Visual C++ Redistributables” and “Visual C++ 64-bit Redistributables” with a publisher of PACE Anti-Piracy, Inc.
  2. Open a File Explorer window and delete the following folders if they exist:

    • C:\Program Files (x86)\Common Files\PACE\iLokDriverPackages
    • C:\Program Files (x86)\Common Files\PACE\Proxy
    • C:\Program Files (x86)\iLok License Manager
  3. Reboot the system.

    Important

    Uninstall all anti-virus and security file-monitoring software (i.e. AVG, Avast, McAfee, Norton, etc.) before continuing with the installation. These products are known to interfere with the installation and operation of our components.

  4. Download the License Support installer (and only this installer) from the following link:

    https://www.dropbox.com/s/x5g3rwgcvv4aqy3/LicenseSupportInstallerWin64_552.zip?dl=0

  5. Run the installer you just downloaded.

    Important

    If you are installing on Windows Vista or later, you must run the installer with administrative privileges. This is done by right-clicking the installer and choosing “Run as administrator” from the menu.

  6. Reboot the system.

  7. The issue should now be resolved.
Troubleshooting

Diagnose a PACE License Services Failure on Windows

Diagnose a PACE License Services Failure on Windows🔗
  1. Open Control Panel:
    1. Previous to Windows 8: Select Control Panel from the Windows Start button.
    2. On Windows 8: Use Search (F3 or hotkey combo Windows key + S) and type “control panel” (without quotes) selecting Control Panel from the list to open it.
    3. On Windows 10: Right-click the Start button and choose Control Panel from the pop-up menu.
  2. Select System and Security.
  3. Select Administrative Tools.
  4. Select Services.
  5. Look for the service called PACE License Services and review its Status.
    1. If the status is “Started” or “Running”, PACE License Services is verified as functioning properly.
    2. If the status is anything else, proceed with the next step.
  6. Right-click PACE License Services from the Services list and choose Start from the pop-up menu.
    1. If the status now indicates “Started” or “Running”, PACE License Services is now functioning properly.
    2. If the status indicates anything else, or the service refuses to start, see PACE License Services Starts Manually but Not Automatically On Windows Startup.
Diagnose an Unreliable Internet Connection

Diagnose an Unreliable Internet Connection🔗

The iLok License Manager uses the internet to communicate with the PACE servers that control your account information. If the PC’s connection is not reliable, you may get errors when you try to use the iLok License Manager. If you want your system isolated from the internet, you may manage your iLoks and licenses on a second machine (the second machine needs to be connected to the internet). After running the iLok License Manager from the second PC, your iLok(s) would contain your activated licenses. You then move the iLok(s) to your isolated system to authorize your protected software for use. For any PC that will communicate with the PACE servers, we need to be sure it has a reliable connection. The following experiments can help to find out whether the failure you have is due to an internet connection problem:

  • Turn off any firewall and see if that fixes the problem.
  • If you are using a Wi-Fi connection and have the option of directly connecting using a Cat 5 Ethernet cable, try that and see if things improve. Wi-Fi can be very reliable; but switching to a cable is one way of identifying or eliminating a potential problem.
  • Another experiment is to remotely access your machine using high-quality remote login software (for example, TeamViewer).
    1. Set the PC you are diagnosing to allow a remote login and remotely access that PC from a second PC. Be sure the second PC has a reliable internet connection, or we cannot accurately diagnose the first PC.
    2. Remotely do work on the PC you’re diagnosing for about 30 minutes: open and close applications and navigate to multiple pages so that a decent amount of screen information is sent across the internet.
    3. If the remote login software reports that the connection has been dropped (or “lost”) during those 30 minutes, your internet connection is unreliable.
Diagnose and Fix a Proxy Server Issue

Diagnose and Fix a Proxy Server Issue🔗

Run the diagnostic tool called LicenseSupportDiagnostic.exe that is included with the License Support installer.

If you don’t have the installer on your computer, download and unzip the License Support installer from the iLok License Manager page. You don’t need to run the installer, just look inside the Troubleshooting folder for the LicenseSupportDiagnostic.exe tool. Run this application as administrator by right-clicking the file and choosing “Run as administrator” and look at the result of the first of the three tests it completes.

If the first test (Checking for proxy settings…) displays a message indicating “A proxy server is used by the PACE License Service”, then an Internet proxy issue is the cause of the “Server Unavailable” message.

To resolve this Internet proxy issue, please follow the steps below. A Microsoft tool called “PsTools” will be required and available from them from the following link:

http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx

  1. Unzip the contents of the pstools.zip file to a temporary folder. For simplicity, we recommend working with a temporary folder (i.e. C:\TEMP).
  2. Open and run a command prompt as administrator. For information on how to do this, perform an internet search for the terms “how to open command prompt with administrator privileges”.
  3. Enter the following and then hit the Enter key:

    cd \temp
    
  4. Enter the following and then hit the Enter key. This will start Windows Internet Explorer:

    psexec -i -s "C:\Program Files\Internet Explorer\iexplore.exe"
    
  5. From Internet Explorer’s menu, choose “Tools > Internet” options.

  6. Choose the “Connections” tab and click the “LAN settings” button.
  7. Proceed with either one of the three scenarios below depending on what the “Local Area Network (LAN) Settings” window currently displays:
    1. If your machine has to connect to a proxy server to have internet access, make sure the proxy server is configured correctly in the proxy configuration panel here. You then close the proxy configuration panel by selecting “OK” button to make the configuration effective.
    2. If your machine accesses the internet without a proxy server and the check box named “Use a proxy server for your LAN” is checked, then un-check the box and the other three check boxes of the configuration panel. You then close the proxy configuration panel by selecting “OK” button.
    3. If your machine accesses the internet without a proxy server and the check box named “Use a proxy server for your LAN” is not checked, but the text box named “Address:” is not empty, then follow these steps:
      1. Check the check box named “Use a proxy server for your LAN”.
      2. Remove content in the box named “Address:”.
      3. Close the proxy configuration panel by select “OK” button.
      4. Open the proxy configuration panel again by select “LAN settings” button.
      5. Un-check all the check boxes of the configuration panel.
      6. Close the proxy configuration panel by selecting “OK” button.
Windows CA List Update

Windows CA List Update🔗

Important!

Errors caused by this problem are because for some reason your system is unable to automatically update its list of CAs and root certificates. While we can point you in the direction of information to manually update the CAs and root certificates, any of those steps you choose to follow are done at your own risk.

Windows should periodically update its list of Certificate Authorities (CAs) and root certificates, which are used to verify the signatures of drivers and other packages. Normally, Windows Update will handle this updating for you automatically. In case that is not happening, try performing a manual Windows Update of your system to the very latest version of Windows. If Windows Update appears to be having trouble connecting to the Windows servers or you are unable to update Windows successfully, you may need to seek professional Windows support. That level of support is beyond our capacity.

Beyond professional Windows support, we can only direct you to information on the internet that can help to manually update your system’s CA and root certificate list. You will be proceeding at your own risk by doing so.

Before proceeding, ensure your system’s date/time are accurate. If not, correct it and reboot your system. The following URL contains the mentioned information on how to manually update a system’s CA and root certificate list:

http://woshub.com/updating-trusted-root-certificates-in-windows-10/

This information is applicable across multiple version of Windows. You may need to reboot Windows after applying the information presented at the above link.

Windows Repair

Windows Repair🔗

All referenced repair procedures are provided by Microsoft for use by Windows end users. You can read about System Restore in Windows Help for more information. Also, be sure to read the instructions for this topic completely before you start to use any of these instructions.

Important

If you restore to a point earlier than the installation of some of your software, be sure you will be able to reinstall that software.

Start by doing a Windows System Restore. Take your system back as far as you can.

After the System Restore and a reboot, install your License Support Win##.exe.

Important

If you get a message asking you to confirm that you will lose any information, DO NOT PROCEED. If that happens, you took a wrong turn and are reinstalling Windows (we need to repair only, not reinstall).

If there are no System Restore points on your system early enough, or if you get the same error after the System Restore, try a Windows “repair” install. A repair install can be done by installing the same version of Windows on top of your system. Since Windows is installing version x.y.z on top of the same x.y.z, it will repair all Windows files and OS information.

After the repair, install your License Support Win##.exe.